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Booking Terms



These general terms and conditions apply to bookings processed through the head booking office of Grupotel Hotels & Resorts accessible through the domain www.grupotel.com (hereinafter, the Website).

The booking office of Grupotel Hotels & Resorts is operated by GRUPOTEL DOS, S.A. (hereinafter, GRUPOTEL), with registered address Crta.Artá-Pto.Alcúdia, 68 (07458) Can Picafort, Santa Margarita, Spain, Tax ID Code (CIF) A07919087, email:info@grupotel.com, Tel.: +34 971 85 00 61/ Fax:+34 971 85 13 18.

Bookings made through the Website constitute a contract between you (hereinafter, the Customer) and the company the information of which is provided on the hotel?s description sheet (hereinafter, the HOTEL).The description sheets of the hotels that make up the Grupotel Hotels & Resorts chain are available at http://www.grupotel.com/es/hoteles.html.

The following channels are available to Customers to address any requests, queries or complaints:

- Website contact form

- Information on prices and bookings; hotels; and general suggestions or comments: info@grupotel.com

- Complaints following a stay at one of our hotels: emails must be sent to the email address of the specific hotel appearing on the voucher and on the hotel?s own Website.

- Suggestions and comments on the website:online.marketing@grupotel.com

- Technical problems when using the website: webmaster@grupotel.com

The request for and processing of bookings on this Website imply full and unconditional acceptance of the Website?s legal notice and privacy policy, along with the latest version of the general terms and conditions of purchase, without detriment to any specific terms and conditions of the booking.Therefore, we advise you to read these terms and conditions before requesting or completing a booking and each time you access our Website, as we reserve the right to change, add or remove any of these conditions at any time.



These general terms and conditions are subject to the provisions of Spanish Law 7/1998, of 13 April, on General Terms and Conditions of Contract, Spanish Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Defence of Consumers and Users Law and other supplementary laws, Spanish Law 34/2002, of 11 July, on Information Society and E-commerce Services, as well as all applicable Spanish tourist legislation and, secondarily, the Spanish Civil Code and Code of Commerce.





The making of bookings through theWebsite is subject to the following clauses:



The Customer states:

  1. That he/she is of legal age and has full capacity to make the booking, stating that he/she understands and comprehends all of the terms and conditions contained on theWebsite.
  2. That the information provided when completing the booking is accurate and complete.
  3. That he/she confirms the requested booking and, in particular, the rooms and services selected, the dates indicated and number of guests.


2.Website access:

Access to this Website is under the Customer´s responsibility.




3.1.The booking includes a list of the services according to the terms and conditions of the rate, which are provided on the Website through which the booking is requested or made.These specific terms and conditions, together with the general terms and conditions, must be accepted by you before completing the booking.The contract may be validly signed in Spanish and in the other languages ??available on the website.In the event of any discrepancies between the translated versions of these terms and conditions, the Spanish version will prevail.

3.2.The Customer accepts that GRUPOTEL and the HOTEL accept no obligation or liability whatsoever for services not directly provided by them, each acting within the scope of their respective obligations. This particularly applies to any untrue, incomplete or outdated and/or inaccurate details or information on offers, prices, features and any other relevant information on products or services from external providers that are advertised or may be booked through the Website.

3.3.Online bookings:The process for making bookings online is as follows:

1.Availability:Date search and selection of room type and number of people.

2.Collection of personal data and acceptance of the general terms and conditions.

3.Request for card details and payment by card via POS gateway.

4.Booking confirmation, payment error or cancellation.

Once the Customer has made their booking, he/she will receive a "booking voucher" by email, which must be printed out as proof of purchase and booking.The Customer must keep this voucher until arrival at the hotel and show it at reception.If the Customer does not present this voucher upon checking in, the HOTEL shall not be liable for any errors that may arise in relation to the booking, whether regarding the rate or the number of people and/or services.

The booking will be electronically filed as a separate record in the booking database and the Customer may request a copy of this at any time by sending an email toinfo@grupotel.com.

3.4.At each step of the booking, any errors made when entering information may be corrected using the "back" button on your browser.The details of your booking will also be summarised on your booking voucher.If Customers find any errors, they must immediately request that the appropriate corrections be made by sending an email to:info@grupotel.com

3.5.On request bookings:For services that can only be booked on request, unless otherwise specified in the terms and conditions of the rate, a request for availability shall not imply a confirmed booking, this being subject to fulfilment of the requirements indicated on the Website through which your request was made, as well as confirmation from the HOTEL.

3.6.The Customer agrees and undertakes to use the room and facilities of the HOTEL appropriately.Any behaviour contrary to morality and public order shall grant the HOTEL the legal right to cancel the booking and ask the Customer to leave the establishment.Said cancellation will not result in any compensation or reimbursement of the amounts the Customer has already paid.

3.7.Pets are not allowed in any of our establishments.


4.Price and payment:


4.1.The terms and conditions, price of the planned stay or service(s) requested and accepted payment methods are those expressly defined in the terms and conditions of the rate included on the website where the Customer requested or made the booking, except for any transcription or typographical errors, in which case the Customer shall be notified by email of the cancellation of the booking, the correct terms and conditions, and the available options.

If the updated options are not accepted by the Customer, the deposit paid will be refunded.This cancellation shall not entitle the Customer to receive any form of compensation.

4.2.Unless specifically stated otherwise, the prices indicated on the Website are Retail Prices, including VAT, all without detriment to the establishing of Taxes or Fees charged directly to the accommodation service user by local, island and regional authorities.

4.3.The rate breakdown shall reflect the final price of the Service purchased, indirect taxes and any other fees or taxes applicable in the country where the service is provided, with any exceptions as stated.If said fee or tax is implemented after purchase or booking, the Customer authorises said fee or tax to be charged through the chosen payment method.

Pursuant to Spanish Law 2/2016, of 30 March, on the tax on tourist accommodation in the Balearic Islands, the Balearic Islands Government shall impose a tax on all stays in hotel establishments in Mallorca, Menorca, Ibiza and Formentera, from 1 July 2016.

The new amount of tourist tax, following the publication of Law 13/2017, of 29 December, for stays from 1 May to 31 October is ?3.00 per person per night and ?0.75 from 1 November to 30 April, plus 10% VAT.A reduction of 50% on this tax applies from the 9th night of a stay in the same establishment.Those under 16 years of age are exempt.

The Balearic Islands Government requires us to collect this tax, which is payable upon arrival at the hotel.

4.4.The transaction will be made in EUROS, regardless of the Customer´s home country.

4.5.Unless otherwise stated in the terms and conditions of the rate, your booking will be guaranteed by your credit card, with a charge being made securely through a virtual POS upon booking by way of a deposit, which will be deducted from your final bill at the hotel.

4.6.Transactions carried out through the Website will be billed by each of the companies detailed on the description sheets of the hotels you make a booking with.The Customer authorises the HOTEL to apply the charges established in the terms and conditions of the rate, for example, to cover possible penalties for late cancellations or no-shows, and accepts that the payment information provided will be used for this purpose.

4.7.Promotions and offers will only be valid for as long as they are accessible to service recipients.

4.8.As a general rule and unless otherwise specified in the terms and conditions of the rate, drinks are not included in Half Board (breakfast and dinner) or Full Board (breakfast, lunch and dinner).

4.9.Hotels belonging to Grupotel Hotels & Resorts apply the following rates policy for children:

- Cots (children from 0-1 years of age) FREE

- Discounts for children aged 2-11 accompanied by 2 adults staying in the same room.


5.Booking changes or cancellations:


5.1.Bookings may be changed or cancelled when this is not expressly excluded by the terms and conditions of the rate.Any change or cancellation must be requested in writing through an email sent to info@grupotel.com or addressed directly to the HOTEL at the email address or fax indicated in the hotel?s description sheet available on the website and on the voucher.

5.2.Any changes to bookings are subject to hotel availability and the HOTEL may apply administrative charges as indicated in the following section.

5.3.Unless specified to the contrary in the rate terms and conditions, the following Cancellation Policy shall apply:


- Free cancellation up to 1 day before the date of arrival.


- Cancellations made less than 1 day before the date of arrival:Penalty of 30 Euros.


- No-show:If you fail to show up at the hotel before 6pm on the scheduled date of arrival, your deposit of 30 Euros will not be returned.Please notify the Hotel if you expect to arrive after 6pm.

5.4.No refund will be made in the event of failure to show at the hotel on the arrival date, cancellations after the date of arrival or check-out prior to the scheduled date of departure.

5.5.In the event that it is impossible to provide the contracted service due to force majeure, the booking shall be cancelled and the amount paid refunded to the Customer.This cancellation shall not entitle the Customer to receive any form of compensation.

5.6.The situation caused by the COVID-19 pandemic may result in last-minute changes that affect the availability of rooms at the hotel selected in your booking.Under these circumstances, we will offer you similar accommodation options.The Hotel will contact the Customer via the email address indicated on the booking confirmation to offer an alternative.The Customer will have a maximum of 72 hours from receiving this message to accept the offer.If no response is received within this period, it will be deemed that the Customer does not accept the proposed alternative and the booking will be cancelled. GRUPOTEL shall proceed to refund the amount paid by the Customer. Please note that the Customer shall not be entitled to receive any form of compensation.


6.Right of withdrawal:In accordance with the provisions of Article 97.1.i) of Spanish Royal Legislative Decree 1/2007, you are hereby informed that, pursuant to the provisions of Article 103 l) of said Law, you are not entitled to the right of withdrawal.

7.Nullity of the clauses:If one or more of the clauses contained in these general terms and conditions is declared totally or partially null, void or unenforceable, this will affect only the provision or part in question and the rest of the general terms and conditions shall remain in force.

8.Acceptance:Booking requests and the completion of bookings necessarily imply your express acceptance of all of these general terms and conditions, regarded as an integral part of the booking and supplemented by the terms and conditions of the specific rate, as well as all applicable legislation.These terms and conditions, the specific terms and conditions of the rate and the booking voucher or request contain all the obligations of the parties involved.No general or specific term or condition communicated by the Customer may be included in these Terms and Conditions.The documents that make up the contractual obligations between the parties are, in order of priority, the booking voucher or request (including the specific terms and conditions of the rate selected) and these Terms and Conditions.

9.In the event of a contradiction between the booking voucher and the Terms and Conditions, the provisions of the booking voucher shall apply.

10.Notifications:All notifications, requests and other communications issued by the parties in relation to these terms and conditions must be made in writing and shall be deemed to have been effectively made when they have been delivered by hand or sent by ordinary mail to the postal address or sent to the email address of the other party.

11.Applicable law and jurisdiction:Without detriment to the rights granted to consumers by Spanish Royal Legislative Decree 1/2007, of 16 November, this contract shall be governed by Spanish law and its conflict of law rules. Any dispute arising from the contract or use of the Website or the services linked to said Website shall be submitted to the jurisdiction of the competent Courts corresponding to GRUPOTEL?s registered address, the Customer expressly waiving any other jurisdiction that may apply to him/her.


Version dated 20 May 2020 

The team of Grupotel Hotels & Resorts has been at your service for 50 years. We are looking forward to fulfilling your wishes! Get to know the sunny side of the Balearics.

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