Information and Covid test
At Grupotel Hotels & Resorts we want to guarantee that your stay will be as pleasant as possible, with all the security and prevention measures that we can offer, so you can once again enjoy your carefree holidays or rest days in our privileged locations.
To do this, we are continuously reviewing and improving our solid Prevention Program and its application, in accordance with the regulations and recommendations of the Balearic Islands government and the health authorities.
In order for you to book your holiday calmly and with confidence, we have readjusted our Reservation Policy to ensure maximum flexibility.
During your stay
- Upon arrival at the hotel, all our guests must sign a regulation commitment document to comply with the mandatory preventive measures of COVID-19.
- To preserve the protection and safety of all the people within our facilities, we will ask you to wear a mask in all common areas and respect the established protection and prevention measures.
- At the hotel, you will find QR codes that can be scanned with your mobile device that will offer you information about our services as well as recommendations and prevention measures.
- For the correct compliance, we will inform you about the local regulations in force upon arrival and, whenever you need it, at Reception.
- If you feel unwell or experience any symptoms compatible with COVID-19, please stay in your room and inform Reception by phone as soon as possible.
Antigen Tests or PCR Test
Grupotel Hotels & Resorts offers all our guests the possibility of carrying out an Antigen Test or PCR Test at the hotel or at a nearby concerted medical center.
- At Grupotel Parc Natural & Spa and Grupotel Los Príncipes & Spa, tests are offered at the same hotel. You can check the schedules and prices at the Reception.
- At Grupotel Picafort Beach and The Sea Hotel by Grupotel, tests are offered in the facilities. You can check the schedules and prices at the Reception.
- At Grupotel Acapulco Playa, our guests can go to a medical center located 100 meters from the hotel. Our Reception will provide you with more information, as well as the prices.
- At Grupotel Santa Eulària & Spa, tests are offered at the same hotel. You can check the schedules and prices at the Reception.
In the event that a positive result is obtained, the indications provided by the Spanish health authorities will be strictly followed.
The recommendations and prevention measures, in QR codes will be made available to you by the hotel, including a link to government information on the RadarCovid mobile application. This App allows you to track possible contacts via Bluetooth, so we recommend its use throughout your stay in the country.
In order to offer the maximum possible flexibility, all reservations made on our website can be cancelled free of charge up to 24 hours before the day of arrival. If you need to cancel your reservation 24 hours prior to the day of arrival, we may postpone your stay without penalty. Please note that rates may be different on other dates.
For any question, please, contact us (mailto: firstname.lastname@example.org). We will be more than happy to help you.
See you soon!