Conditions best price online guaranteeed
1.- If you book at www.grupotel.com and find (within 24Hrs.) a better offer on another Website for the same hotel, we will honor the lower rate.
2.- The rates covered by the "Best price guarantee" must be accessible to the public, available for reservation and bookable on another internet site at the time of claim verification by www.grupotel.com applies to an equivalent type of room and board.
3.- The guarantee do not apply for reservation on the same day.
4.- Expressly excluded are: Group Rates, Corporate Rates, Rates granted to meetings (Conference and seminar organizers), For non published overnights rates, All inclusive offers and arrangements, Overnights stays which has been booked and which are to be paid by means of a voucher.
5.- The Best Price Guarantee applies for comparable offers, which must correspond in the the following criteria: Date of arrival, Duration of stay, Number of persons, Room category, Total price, Inclusive services and fees (Breakfast, service charge, etc.), Booking conditions such as Cancellation conditions, Limitations involving change in reservation, Advance payments.
6.- Claims should be sent to firstname.lastname@example.org within a period no longer than 24 hours after the original reservation has been made at www.grupotel.com. In the event that the claim for the Best Price Guarantee is accepted, we will settle the guest´s bill at the more favourable overnight stay price.
7.-Grupotel Hotels & Resorts reserves the right to modify or terminate the Best Price Guarantee and the terms and conditions of this Guarantee at any time and without prior notice.
8.- The guarantee is not applicable to prices published on the Website of tour operators.
Thanks in advance