From the beginning of this evolving global crisis, at Grupotel Hotels & Resorts, we are constantly working to strengthen our utmost priority: to put the health and well-being of our guests and employees first.
Thus, following the latest advice and recommendations of the Spanish Government and the World Health Organization, all of our hotels will remain closed temporarily until the current situation gets back to normal.
Keeping in mind that this affects the travel plans of many people, and lamenting the inconvenience that it may cause, we are doing everything we can to help with any possible change and cancellation of your reservations.
We would like to thank all our guests, employees and collaborators for their support and trust. Hoping that you are all safe, we look forward to welcoming you very soon.
OUR CANCELLATION POLICY
In response to the international emergency, Grupotel Hotels & Resorts is making additional adjustments to its cancellation policy for all its hotels in order to allow the highest flexibility.
If your reservation has been made through our website, it could be changed or cancelled free of charge up to 24 hours before the check-in date.
If you booked your stay through a Travel Agency or Online Travel Portal, please contact them for information on the policies they are applying.
If you need assistance with your reservation during this period, please contact our team at +34 971708240 (Mon?Fri: 9.00 am ? 6.00 pm) or email@example.com.
Grupotel Hotels & Resorts would like to thank you for your trust and support. In the hope that this current health crisis will be resolved soon, we take this opportunity to extend our gratitude to all the professionals in healthcare and basic services world-wide and our best wishes for a speedy recovery to all of the affected.