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Grupotel privacy

Legal Notice

LEGAL NOTICE AND TERMS AND CONDITIONS OF USE OF THE WEBSITE

Access to the website grupotel.com gives you the condition of USER and implies full and unreserved acceptance, from the moment you access or begin to use this website, of the latest version of this legal notice and privacy policy, without prejudice to the general terms and conditions of purchase which must be accepted and observed, where applicable. Therefore, we advise you read these documents before using the features offered by this Website, and each time you access it, since we reserve the right to change, add or remove any of these conditions at any time.

Mere access to this Website does not imply in any case the existence of a commercial relationship between the user and the website.

  1. OWNER OF THE WEBSITE

Pursuant to the provisions of Article 10 of Information Society and Electronic Commerce Services Law 34/2002, of 11 July, the following information about the owner of this Website is provided:

  • Owner of the Website: GRUPOTEL DOS, S.A. (hereinafter, GRUPOTEL)
  • Registered address: Artá-Pto. Alcúdia, 68 de (07458) Can Picafort. Santa Margarita, Spain.
  • Tax identification no.: A07919087
  • Registration data: Registered on the Trade Register of Mallorca, in Volume 1611, Sheet 111, Section 8, Page PM-30685, and in the general register for tourist companies, activities and establishments of the Balearic Islands and the Island of Mallorca.

In addition to the registered office, the following channels are made available to users to address any requests, queries or complaints:

  • Website contact form
  • Information on prices and bookings, hotels and general suggestions or comments: info@grupotel.com
  • Complaints made following a stay at one of our hotels: emails must be sent to the email address of each hotel appearing on the voucher and on the hotel’s own Website.
  • Suggestions and comments on the website: marketing@grupotel.com
  • Technical problems when using the website: webmaster@grupotel.com
  • : +34 971 85 00 61/
  • Fax: +34 971 85 13 18

  1. TERMS AND CONDITIONS OF USE OF THE WEBSITE
  1. Introduction. On this Website, GRUPOTEL provides information on hotels belonging to the Grupotel Resorts & Resorts chain, and users can request information on room availability, rates, accommodation searches by date, services offered or rates and make bookings directly online. By accessing and using this website, you agree to the terms and conditions set out below. Therefore, you are advised to carefully read this section before starting to browse.
  2. Obligations of Users. Users agree to use this Website lawfully, in accordance with the provisions of these terms and conditions and so as not to jeopardise the rights or interests of GRUPOTEL or third parties. By way of example but under no circumstances limited or exclusive, the user also undertakes to:
  • Not engage in activities that are illegal or contrary to public order or good faith;
  • Not use the information published on the Website to send unsolicited communications (spam).
  • Not insert or disseminate on the website information or content which is false, deceitful, ambiguous or inaccurate which would mislead the recipients of such information, nor disseminate content that is racist, xenophobic, pornographic, supports terrorism or which constitutes a violation of human rights or the rights of minors;
  • Refrain from doing anything which may entail a violation of the intellectual property rights of GRUPOTEL or third parties;
  • Not cause damage to the physical and logical systems of GRUPOTEL, its suppliers or third parties;
  • Not introduce or spread computer viruses on the network or use any other physical or logical systems that are capable of causing the aforementioned damage.
  • Not remove, alter, evade or manipulate any protection device or security system installed on this Website.
  1. Liability disclaimer. This Website is provided ‘as it is’ and is used at the user’s own risk. Therefore, neither GRUPOTEL, nor its directors, employees, suppliers or collaborators are liable for damages of any nature, either direct or indirect, resulting from use of the website, with GRUPOTEL expressly excluding, to the extent provided for by law, any guarantees, either express or implied.

GRUPOTEL does not guarantee the availability or accessibility of the Website, although it will make all reasonable efforts in this regard. The website may be down at certain times for as long as is necessary to carry out necessary maintenance work.

GRUPOTEL is not liable for any damage resulting from interference, downtime, computer viruses, telephone breakdowns or disconnections due to causes beyond the company’s control; delays or deadlock in the use of this electronic system caused by deficiencies or overloads in the data processing centre, telephone lines, the Internet or other electrical systems; or any other changes that may be made to users’ software or hardware. Nor does it guarantee the absence of viruses, malware, Trojan horses or other elements that may cause alterations to the user’s computer system, documents or files. It does not accept liability for damages of any kind caused to the user for this reason. Similarly, GRUPOTEL is not liable for damages caused by third parties due to illegal interference beyond its control.

Nor is it liable for damages caused by the use or misuse of the content of the Website, nor for any consequences arising from errors, defects or omissions in the content appearing on this website provided by the users themselves or other third parties. GRUPOTEL does not accept any obligation or liability in respect of services it does not provide directly.

  1. External links. Under no circumstances shall GRUPOTEL assume any responsibility for the content of links belonging to another website, nor shall it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, validity or legality of any material or information contained in any such links or other websites. Likewise, the inclusion of these external links on the website does not suggest any type of association, merger or business interests in the organisations/companies in question.
  2. Denial of access. GRUPOTEL reserves the right to deny access to the Website to users who violate these terms and conditions, as well as in the event of unexpected technical or security problems, or in compliance with a legal requirement and/or a police, court or administrative order. Such cancellation or suspension will be made at the sole discretion of GRUPOTEL and will not lead to any compensation.
  3. Intellectual property and copyright. Without prejudice to the content over which third parties hold intellectual property rights, the Website’s intellectual property rights, the domain name, its source code, design and browsing structure and elements contained therein (including images, sound, audio, videos, software and texts, trademarks and logos, colour combinations, structure and design, etc.) are owned by GRUPOTEL, which has the exclusive right to exploit them in any way it wishes, particularly within the context of the rights of reproduction, distribution, public disclosure and transformation, as provided for by the current Spanish Intellectual Property Law. Reproduction, distribution and public disclosure, including any means of making available all or part of the content of this website, on any medium or by any technical means, are expressly prohibited, without the authorisation of GRUPOTEL or, if applicable, the third parties holding the intellectual property rights or copyright for the content concerned. Notwithstanding the above, users of the Website can view the elements that it contains and even print, copy and store them on the hard drive of their computer or any other physical medium, provided that it is solely and exclusively for personal and private use. Organisations or persons who, upon obtaining the authorisation of the owner of this website, provide a link to it on their own website, must guarantee that it only allows access to this Website or service but does not reproduce its content or services.
  4. Nullity of the clauses. If one or more of the clauses contained in these general terms and conditions is declared totally or partially null, void or unenforceable, this will affect only the provision or part in question and this provision shall be deemed severable from the remaining terms and conditions without affecting their validity or enforceability.
  5. Acceptance. Access to the Website and its use necessarily mean that each and every one of these terms and conditions of use are expressly accepted by you.
  6. Applicable law and jurisdiction. Without prejudice to the rights granted to consumers by Royal Legislative Decree 1/2007, of 16 November, this website shall be governed by Spanish law and its conflict of law rules. Any dispute arising from its use or services linked to it shall be submitted to the jurisdiction of the competent courts corresponding to the registered address of Grupotel, users expressly waiving any other jurisdiction that may apply to them.

The European Commission makes a platform for online dispute resolution available to consumers, who can access it through the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Version 1.0 – April 2018

Booking Terms

INTRODUCTION

These general terms and conditions apply to bookings processed through the booking office of Grupotel Hotels & Resorts accessible through the domain www.grupotel.com (hereinafter, the Website).

The booking office of Grupotel Hotels & Resorts is operated by GRUPOTEL DOS, S.A. (hereinafter, GRUPOTEL), whose registered address is Crta. Artá-Pto. Alcúdia, 68 (07458) Can Picafort, Santa Margarita, Spain, tax identification no.: A07919087, email: info@grupotel.com, Tel. +34 971 85 00 61/ Fax. +34 971 85 13 18.

Bookings made through the Website constitute a contract between you (hereinafter, the Customer) and the company, whose company information is given on the hotel?s description sheet (hereinafter, the HOTEL). The description sheets of the hotels that make up the Grupotel Hotels & Resorts chain are available at http://www.grupotel.com/es/hoteles.html.

The following channels are made available to Customers to address any requests, queries or complaints:

  • Website contact form
  • Information on prices and bookings, hotels and general suggestions or comments: info@grupotel.com
  • Complaints made following a stay at one of our hotels: emails must be sent to the email address of each hotel appearing on the voucher and on the hotel?s own Website.
  • Suggestions and comments on the website: online.marketing@grupotel.com
  • Technical problems when using the website: webmaster@grupotel.com

The request for and processing of bookings on this Website entail full and unconditional acceptance of the Website?s legal notice and privacy policy, along with the latest version of the general terms and conditions of purchase, without prejudice to any specific terms and conditions of the booking. Therefore, we advise you to read these terms and conditions before requesting or completing a booking and each time you access our Website, since we reserve the right to change, add or remove any of these conditions at any time.

LEGAL REGULATION

These general terms and conditions are subject to the provisions of Spanish Law 7/1998, of 13 April, on General Terms and Conditions of Business, Spanish Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Defence of Consumers and Users Law and other supplementary laws, Spanish Law 34/2002, of July 11, on Information Society and E-commerce Services, as well as all applicable Spanish tourist legislation and, secondarily, the Spanish Civil Code and Code of Commerce.

CLAUSES

The completion of bookings through the Website is subject to the following clauses:

  1. Statements: The Customer states:
  2. That he/she is of legal age and has full capacity to complete the booking, stating that he/she understands and comprehends all of the terms and conditions contained on the Website.
  3. That the information provided when completing the booking is accurate and complete.
  4. That he/she confirms the requested booking and, in particular, the rooms and services selected, the dates indicated and number of guests.
  5. Website access: Access to this Website is the responsibility of the Customer.
  6. 3. Booking:

3.1. In the booking, the services are detailed in accordance with the terms and conditions of the rate, these being given on the Website through which such booking is requested or made. These specific terms and conditions, together with the general terms and conditions, must be accepted by you before completing the booking. The contract may be provided in Spanish and in other languages ??available on the website. In the event of any discrepancies between the translated versions of these terms and conditions, the Spanish version will prevail.

3.2. The Customer accepts that GRUPOTEL and the HOTEL assume no obligation or liability whatsoever for services not directly provided by them, each acting within the scope of their respective obligations. This particularly applies to any inaccurate, incomplete or outdated information on offers, prices, features and any other relevant information about products or services from external providers that are advertised or may be booked through the Website.

3.3. Online bookings: The process for making bookings online is the following:

  1. Availability: Date search and selection of room type and number of people.
  2. Collection of personal data and acceptance of the general terms and conditions.
  3. Request for card details and payment by card via POS gateway.
  4. Booking confirmation, error or payment cancellation.

Once the Customer has made the booking, he/she will receive a ?booking voucher? by email, which must be printed as proof of purchase and booking. The Customer must keep this voucher until arrival at the hotel and show it at reception. If the Customer does not present this voucher upon checking in, the HOTEL shall not be liable for any errors that may arise in relation to the booking, either regarding the rate, number of people and/or services.

The booking will be electronically filed as a separate record on the booking database, and the Customer may request a copy of it at any time by sending an email to info@grupotel.com.

 

3.4. During each step of the booking, any errors made when entering information may be corrected using the ?back? button on your browser. Information provided when making your booking will also be included on the booking voucher. If Customers detect any errors, they must immediately request that the appropriate corrections be made by sending an email to: info@grupotel.com

3.5. Bookings on request (bookings on request): For services that can only be booked on request, unless otherwise specified in the terms and conditions of the rate, a request for availability shall not mean completion of the booking, this being subject to fulfilment of the requirements indicated on the Website through which your request was made, as well as confirmation from the HOTEL.

3.6.  The Customer agrees and undertakes to use the room and facilities of the HOTEL properly. Any behaviour contrary to good morals and public order shall grant the HOTEL the legal right to cancel the booking and ask the Customer to leave the establishment. Such cancellation will not result in any compensation or reimbursement of the amount that the Customer has already paid. 

3.7. Pets are not allowed in any of our establishments.

  1. Price and payment:

4.1. The terms and conditions, the price of the planned stay or of the service(s) requested and accepted payment methods are those expressly defined in the terms and conditions of the rate included on the website where you requested or made the booking, and GRUPOTEL reserves the right to change prices by notifying the Customer.

4.2. Unless specifically stated otherwise, the prices indicated on the the Website are retail prices and include VAT. This is without prejudice to the establishment by local, island and regional authorities of taxes or fees levied directly to accommodation service users.

4.3. The rate breakdown shall reflect the final price of the service purchased, indirect taxes or any other fees applicable in the country where the service is provided, with any exceptions as stated. If such fee or tax is implemented after purchase or booking, the Customer authorises such fee or tax to be charged through the chosen payment method.

Pursuant to Spanish Law 2/2016, of 30 March, on the tax on tourist stays in the Balearic Islands, the Balearic Islands Government shall impose a tax on all stays in hotel establishments in Mallorca, Menorca, Ibiza and Formentera, from 1 July 2016.  The amount of the tourist tax for stays between 1 May and 31 October is ?1.50 per person per day and ?0.75 between 1 November and 30 April, plus 10% VAT. A reduction of 50% on this tax applies from the 9th day of a stay in the same establishment. Those under 16 years of age are exempt. The Balearic Islands Government requires us to collect this tax, which is payable upon arrival at the hotel.

4.4. The transaction will be made in EUROS, regardless of the Customer´s home country.

4.5. Unless otherwise stated in the terms and conditions of the rate, your booking will be guaranteed by credit card, with a charge by way of a deposit being made securely through a virtual POS upon booking, which will be deducted from your final bill at the hotel.

4.6. Transactions carried out through the Website will be billed by each of the companies that are detailed in the description sheets of the hotels in which you make a booking. The Customer authorises the HOTEL to impose charges under the terms and conditions of the rate, for example, to cover possible penalties for late cancellations or no-shows, accepting that the payment information provided will be used for this purpose.

4.7. Promotions and offers will only be valid for as long as they are accessible to service recipients.

4.8. As a general rule and unless otherwise specified in the terms and conditions of the rate, drinks are not included in Half Board (breakfast and dinner) or Full Board (breakfast, lunch and dinner).

4.9. Hotels belonging to Grupotel Hotels & Resorts apply the following rates for children:

  • Cots (children from 0-1 years of age) FREE
  • Discounts for children aged 2-12 years old accompanied by 2 adults staying in the same room.
  1. Changing or cancelling bookings:

5.1. It will be possible to change or cancel confirmed bookings when this is not expressly excluded by the terms and conditions of the rate. Any change or cancellation must be requested in writing by sending an email to info@grupotel.comor directly to the HOTEL at the email address or fax indicated in the hotel?s description sheet available on the Website and on the booking voucher.

5.2. Any changes to bookings are subject to hotel availability and the HOTEL may apply processing charges as indicated in the following section.

5.3.  Unless otherwise specified in the terms and conditions of the rate, the following charges will apply depending on how long in advance you request to change or cancel your booking:

  • Low season (from 1 November to 30 April): Less than 24 hours before the arrival date, 100% of the amount paid.

 

  • High season (from 1 May to 31 October): 7 or more days before arrival, 10% of the amount paid.

 

  • 6-4 days before arrival, 50% of the amount paid. 3 days or less before arrival, 100% of the amount paid.

 

5.4. No refund will be made in the event of failure to show at the hotel on the arrival date, cancellations after the date of arrival or stays completed before the booking date.

5.5. The HOTEL may cancel the booking as a result of unforeseeable circumstances or force majeure, and such booking will be void, without right to any legal claims or compensation. This circumstance shall be communicated to the Customer, if that is possible, by the means used for booking confirmation.

  1. Right of withdrawal: In accordance with the provisions of Article 97.1.i) of Spanish Royal Legislative Decree 1/2007, you are hereby informed that, pursuant to the provisions of Article 103 l) of Spanish Royal Decree Law, you are not entitled to the right of withdrawal.
  2. Nullity of the clauses: If one or more of the clauses contained in these general terms and conditions is declared totally or partially null, void or unenforceable, this will affect only the provision or part in question and this provision shall be deemed severable from the remaining terms and conditions without affecting their validity or enforceability.
  3. Acceptance: The request for and formal completion of the booking necessarily implies that each and every one of these general terms and conditions, regarded as an integral part of the booking and supplemented by the terms and conditions of the specific rate, as well as all applicable legislation, have been expressly accepted by you. These terms and conditions, the specific terms and conditions of the rate and the booking voucher or request contain all the obligations of the parties involved.  No general or specific term or condition communicated by the Customer may be included in these Terms and Conditions. The documents that make up the contractual obligations between the parties are, in order of descending priority, the booking voucher or request (including the specific terms and conditions of the rate selected) and these Terms and Conditions.
    In the event of a contradiction between the booking voucher and the Terms and Conditions, the provisions of the booking voucher will apply.
  4. Notifications: All notifications, requests, requirements and other communications issued by the parties in relation to these terms and conditions must be done in writing and shall be deemed to have been duly made when they have been delivered by hand or sent by ordinary mail to the postal address or sent to the email address of the other party.
  5. Applicable law and jurisdiction: Without prejudice to the rights granted to consumers by Spanish Royal Legislative Decree 1/2007, of 16 November, this contract shall be governed by Spanish law and its conflict of law rules. Any dispute arising from this, the use of the Website, or the services linked to said Website shall be submitted to the jurisdiction of the competent Courts corresponding to GRUPOTEL?s registered address, the Customer expressly waiving any other jurisdiction that may apply to him/her.

Version 2.0 ? June 2016

Privacy policy video

Please read this privacy policy carefully. It contains important information on the processing of your personal data, as well as your rights contained in current applicable legislation in this area. We reserve the right to update our privacy policy at any time because of business decisions and to comply with any changes in legislation or case law. If you have any queries or would like us to clarify any aspect of our privacy policy or your rights, please get in touch with us by using the contact details given below.              

You may request a copy of this privacy policy for your reference.         

Who is responsible for processing your data?           

Each hotel belonging to the group is responsible for processing the data it obtains from its CCTV cameras.

General and contact information for each hotel belonging to the group is available at reception or on the hotel´s description sheet available on our website www.grupotel.com

You may contact the Data Protection Officer by sending an email to protecciondedatos@grupotel.com

What personal information do we obtain? The data we process is that obtained from the CCTV cameras installed at our hotels to ensure maximum safety for our guests and staff.     

Why do we process your data? We process the data obtained for the purposes of video surveillance and safety at our hotels.          

How long will we keep your data for? Data will be deleted within one month from the moment it is obtained. Nevertheless, it may be kept for longer periods in accordance with applicable legislation, such as within the context of providing evidence for acts committed against the integrity of persons, property or facilities at our hotels.

Legal basis for processing. The legal basis for the processing of data obtained from our CCTV cameras is our legitimate interest in ensuring maximum levels of safety at our hotels.        

Who can we pass your data on to?  We will not pass on your data to third parties, except where required to do so by law. 

What are your rights? You are entitled to request confirmation of whether we are processing your personal data and, if we are, to access it. You may also request that your data be corrected when it is inaccurate or that incomplete data be completed. You may also request data be deleted when, amongst other reasons, it is no longer needed for the purposes for which it was provided. In certain circumstances, you may request that the processing of your data be limited. In this case, we will only process data necessary for the establishment, exercise or defence of legal claims or to protect the rights of other persons. In certain circumstances and for reasons relating to a particular situation, you may also object to your data being processed. In such an event, we will cease to process your data, except for legitimate and compelling reasons relating to your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims. Moreover, under certain circumstances you may request the portability of your data in order for it to be sent to another data controller. In order to exercise your rights, you must send us your request, as well as a copy of your national identification document or any other document valid for identification purpose, to the address or email address given in the section ‘Who is responsible for processing your data?’. For more information on your rights and how to exercise them, please visit the Spanish Data Protection Agency website at:

http://www.agpd.es/portalwebAGPD/CanalDelCiudadano/derechos/index-ides-idphp.php

Privacy policy - Marketing

PRIVACY POLICY - MARKETING

This privacy policy relates to the processing of personal data belonging to customers and users included on our marketing distribution list. Please read it carefully as it contains important information on the processing of your personal data, as well as your rights contained in current applicable legislation in this area.

  1. Who is responsible for processing your data?

The data controller is GRUPOTEL DOS, S.A. (GRUPOTEL HOTELS & RESORTS), with tax identification no. A07919087, and registered address at Crta. Artá-Pto. Alcúdia, 68 de (07458) Can Picafort. Santa Margarita, Spain.

You may contact the Data Protection Officer at GRUPOTEL HOTELS & RESORT by sending an email to protecciondedatos@grupotel.com

  1. What personal information do we obtain?

The data used for sending out marketing material is that obtained from:

  • The forms you fill in and the requests you send to the hotels and companies belonging to GRUPOTEL HOTELS & RESORTS, for example bookings and service requests;
  • Information given to the hotels and companies when booking our services;
  • Information generated through your stay at our hotels and the provision of the services you have booked;
  • The use of complementary Wi-Fi hotspots at our hotels.
  • Legal claims submitted by guests and customers of the group, as well as customer satisfaction surveys;
  • Your participation in marketing initiatives, such as competitions and offers.

The types of data we process are generally the following:

  • Information for identification and contact purposes;
  • Personal information, such as gender, date and country of birth, nationality, family situation and language;
  • Financial and transaction information: information relating to your past bookings and stays at our hotels.
  • Information relating to your contact history with the group.

 

  1. Why do we process this data?

We use the data obtained to send you marketing material containing offers and news about our hotels and services.

 

  1. Who can we pass your data on to?

We will only pass on your data if required by law or if you have given your consent for us to do so.

  1. Legal basis for processing

The legal basis for us sending you marketing material is our legitimate interest in assessing and advertising our services.

  1. How long will we keep your data for?

Data processed for marketing purposes will be kept until the data subject withdraws his/her consent or requests his/her data be deleted and, in any case, for the periods of time stipulated by relevant legislation and for the time necessary in order for us to be able to respond to any liability resulting from said processing.

  1. What are your rights?

You are entitled to request confirmation of whether we are processing your personal data and, if we are, to access it.  You may also request that your data be corrected when it is inaccurate or that incomplete data be completed. You may also request data be deleted when, amongst other reasons, it is no longer needed for the purposes for which it was provided.

In certain circumstances, you may request that the processing of your data be limited. In this case, we will only process data necessary for the establishment, exercise or defence of legal claims or to protect the rights of other persons.

In certain circumstances and for reasons relating to a particular situation, you may also object to your data being processed. In such an event, we will cease to process your data, except for legitimate and compelling reasons relating to your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.

Nevertheless, you may object to your data being processed for the purposes of direct marketing at any time. In such as event, we will cease to process your personal information for these purposes. 

 Moreover, under certain circumstances you may request the portability of your data in order for it to be sent to another data controller.

You may also submit a complaint to the Spanish Data Protection Agency or any other relevant body.

In order to exercise your rights, you must send us your request, as well as a copy of your national identification document or any other document valid for identification purpose, to the address or email address given in the section ‘Who is responsible for processing your data?’.

In order to object to your data being processed for the purpose of us sending you marketing material, please send an email to: webmaster@grupotel.com

For more information on your rights and how to exercise them, please visit the Spanish Data Protection Agency website at http://www.agpd.es.

Privacy policy clients

Last version: May 2018

This privacy policy relates to the processing of data carried out by hotels belonging to GRUPOTEL HOTELS & RESORTS. Please read it carefully as it contains important information on the processing of your personal data, as well as your rights contained in current applicable legislation in this area.

The fields in our forms which are indicated as being compulsory must be filled in for us to be able to handle your request.

  1. Who is responsible for processing your data?

The data controller for data belonging to hotel customers and guests is:

  • The company that runs the hotel you are staying at (hereinafter, the ‘HOTEL’). You will find general and contact information for your hotel at reception and on the hotel´s description sheet published on our website grupotel.com
  • GRUPOTEL DOS, S.A. (GRUPOTEL HOTELS & RESORTS), with tax identification no. A07919087, and registered address at Crta. Artá-Pto. Alcúdia, 68 de (07458) Can Picafort. Santa Margarita, Spain. The following is the responsibility of the HOTEL and GRUPOTEL HOTELS & RESORTS:

The HOTEL is responsible for processing data obtained within the context of running the hotel, such as administration and accounting, managing bookings and stays, providing the services booked by customers and dealing with legal claims from customers.

GRUPOTEL HOTELS & RESORTS is responsible for processing data relating to work which affects the GRUPOTEL brand, as well as within the context of managing its chain of hotels. This includes:

  • Establishing and monitoring standards for the hotels that belong to the chain and monitoring corporate management;
  • Monitoring and improving the quality of its hotel chain;
  • Using data belonging to the customers and guests of the group´s brands for marketing purposes, such as to send out marketing material.
  1. What personal information do we obtain?

The data we process is that which we obtain from:

  • The forms you fill in and the requests you send us, for example bookings and service requests;
  • Information provided when booking our services;
  • Information generated through your stay with us and the provision of the services you have booked;

All this data is provided either directly by you or by third parties processing the request on your behalf, for example, the travel agencies where you book your stay with us.                

The types of data we process are generally the following:

  • Information for identification and contact purposes, national identification number or passport number and signature;
  • Personal information, such as gender, date and country of birth, nationality, family situation and language;
  • Financial and transaction information;
  • Information relating to your booking and information generated through your stay;
  • Information relating to the preferences and profiles of customers and follow-up data;
  • Hotels which offer spa treatments and children´s entertainment services may process health-related data provided by customers in order to meet special needs, such as allergies or medication which needs to be taken.

 

  1. Why do we process your data?

The HOTEL processes your data in order to manage your booking and stay, as well as to provide the services you have requested and fulfil its legal obligations.

GRUPOTEL HOTELS & RESORTS processes your data for purposes relating to the management of its hotel chain. This includes analysing business data and company information obtained from databases containing information on customers and guests of the hotels belonging to the chain, as well as monitoring corporate management, improving the services offered by the group and sending out marketing material. Said data is also processed for statistical purposes. For purposes relating to quality control, GRUPOTEL HOTELS & RESORTS may carry out opinion surveys, although you are under no obligation to take part in these.

  1. Who can we pass your data on to?

We may only share your data in the following circumstances: where required to do so by law, when you have given your prior consent, to other companies in the group for administrative purposes, or when it is necessary in order for us to be able to provide you with the services you have booked. For example, if your booking contains complementary services provided by third parties or your request relates to these kinds of services, the personal data required to process such a booking/request will be passed on to the relevant third parties, although solely for this purpose.

Moreover, we are required by law to provide the state security forces with information regarding your stay.

  1. Legal basis for processing

The legal basis for the HOTEL processing your data is to fulfil your accommodation/service contract and to fulfil its legal obligations, particularly within the context of applicable accounting, tax, tourist, security and travel control legislation.

The recording and dissemination of entertainment activities and other activities organised by the HOTEL in which customers and guests appear will be done only with the consent of those involved.

The management of the hotel chain is based on the legitimate interest of GRUPOTEL HOTELS & RESORTS to process data contained in databases containing information on guests and customers of the chain for internal administration and management control purposes, as well as to assess and advertise the group´s services.

Sending out offers and personalised marketing material by GRUPOTEL HOTELS & RESORTS is based on the consent you are asked to provide for this purpose. The withdrawal of said consent will not affect the provision of services purchased.

  1. How long will we keep your data for?

Data belonging to customers and guests will be kept for the entire duration of their relationship with the HOTEL and GRUPOTEL HOTELS & RESORTS and for the time stipulated by applicable legislation, as well as the time necessary in order for us to be able to respond to any liability resulting from said processing. Your data will be deleted when it is no longer needed or relevant for the purposes for which it was obtained.

Data processed for marketing purposes will be kept indefinitely or until you withdraw your consent.  Your consent for your data to be processed for these purposes, which may have been obtained via signed forms, electronic form logs, check-in sheets, etc., will be kept for as long as your data is processed and for the time stipulated by applicable legislation.

  1. What are your rights?

You are entitled to request confirmation of whether we are processing your personal data and, if we are, to access it.  You may also request that your data be corrected when it is inaccurate or that incomplete data be completed. You may also request data be deleted when, amongst other reasons, it is no longer needed for the purposes for which it was provided.

In certain circumstances, you may request that the processing of your data be limited. In this case, we will only process data necessary for the establishment, exercise or defence of legal claims or to protect the rights of other persons.

In certain circumstances and for reasons relating to a particular situation, you may also object to your data being processed. In such an event, we will cease to process your data, except for legitimate and compelling reasons relating to your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.

However, you may withdraw consent you have provided for specific purposes at any time and object to your data being processed for the purposes of direct marketing. In such as event, we will cease to process your personal information for these purposes. If you withdraw consent, this will not affect the legal basis of data processing carried out prior to said withdrawal.

Moreover, under certain circumstances you may request the portability of your data in order for it to be sent to another data controller.

You may also submit a complaint to the Spanish Data Protection Agency or any other relevant body.

In order to exercise your rights, you must send us your request, as well as a copy of your national identification document or any other document valid for identification purpose, to the address or email address given in the section ‘Who is responsible for processing your data?’.

For more information on your rights and how to exercise them, please visit the Spanish Data Protection Agency website at http://www.agpd.es.

Privacy policy claims

Last version: May 2018

This privacy policy relates to the handling and management of complaints and legal claims received by the GRUPOTEL HOTELS & RESORTS group. Please read it carefully as it contains important information on the processing of your personal data, as well as your rights contained in current applicable legislation in this area.

The fields in our forms which are indicated as being compulsory must be filled in for us to be able to handle your request.

  1. Who is responsible for processing your data?

The data controller for the data included in your complaint or legal claim is the company or hotel of the group to which you submit it.

General and contact information for each hotel belonging to the group is available at reception or on the hotel´s description sheet available on our website www.grupotel.com

You may contact the Data Protection Officer by sending an email to protecciondedatos@grupotel.com

  1. Why do we process your data?

Data provided will be processed for the purpose of handling your complaint, as well as to fulfil our legal obligations.

  1. Who can we pass your data on to?

We may only share your data in the following circumstances: where required to do so by law, when you have provided prior consent, to other companies in the group for administrative purposes, or when it is necessary in order for us to be able to handle your complaint or legal claim. For example, if your complaint relates to services provided by third parties, it will be sent to the relevant third-party service providers. Moreover, depending on the subject of your complaint or legal claim, those who receive your personal data may include, amongst others, public administrations or organisations, official bodies, prosecution services, judges, courts and insurance companies.

  1. Legal basis for processing

The basis for the HOTEL processing the information included in your complaint or legal claim is to fulfil your accommodation/service contract with the hotel/company and to fulfil its legal obligations, particularly within the context of applicable accounting, tax, tourist, security legislation.

The processing of data concerning health is regulated in Article 9.2 f) of the GDPR, given that this processing is necessary for the establishment, exercise or defence of legal claims, or whenever courts are acting in their judicial capacity.

Quality management at the group level is based on our legitimate interest in assessing the services offered by the GRUPOTEL HOTELS & RESORTS group.

  1. How long will we keep your data for?

Data contained in your complaint or legal claim will be kept for one year from the date on which the issue is resolved and for the time stipulated in relevant legislation, as well as for the time necessary in order for us to be able to respond to any possible liability resulting from said processing.

  1. What are your rights?

You are entitled to request confirmation of whether we are processing your personal data and, if we are, to access it.  You may also request that your data be corrected when it is inaccurate or that incomplete data be completed. You may also request data be deleted when, amongst other reasons, it is no longer needed for the purposes for which it was provided.

In certain circumstances, you may request that the processing of your data be limited. In this case, we will only process data necessary for the establishment, exercise or defence of legal claims or to protect the rights of other persons.

In certain circumstances and for reasons relating to a particular situation, you may also object to your data being processed. In such an event, we will cease to process your data, except for legitimate and compelling reasons relating to your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.

However, you may withdraw consent you have provided for specific purposes at any time and object to your data being processed for the purposes of direct marketing, including customer profiling. In such as event, we will cease to process your personal information for these purposes. If you withdraw consent, this will not affect the legal basis of data processing carried out prior to said withdrawal.

Moreover, under certain circumstances you may request the portability of your data in order for it to be sent to another data controller.

You may also submit a complaint to the Spanish Data Protection Agency or any other relevant body.

In order to exercise your rights, you must send us your request, as well as a copy of your national identification document or any other document valid for identification purpose, to the address or email address given in the section ‘Who is responsible for processing your data?’.                         

For more information on your rights and how to exercise them, please visit the Spanish Data Protection Agency website at http://www.agpd.es.

The team of Grupotel Hotels & Resorts has been at your service for 50 years. We are looking forward to fulfil your wishes! Get to know the sunny side of the Balearics.

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