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Last version: March 2019

This privacy policy relates to the website grupotel.com.

Please read it carefully. It contains important information on the processing of your personal data, as well as your rights contained in current applicable legislation in this area.

We reserve the right to update our privacy policy at any time because of business decisions and to comply with any changes in legislation or case law. If you have any queries or would like us to clarify any aspect of our privacy policy or your rights, please get in touch with us by using the contact details given below.

You hereby state that the information you provide us with, now or in the future, is correct and truthful. You also agree to let us know of any changes to this information. In the event of providing personal data belonging to third parties, you agree to obtain consent from the data subject(s) prior to doing this and to inform them of the content of this privacy policy.

The fields in our forms which are indicated as being compulsory must be filled in for us to be able to handle your request.

1. Who is responsible for processing your data?

The data controller for your personal data obtained on this website is:

Data controller: GRUPOTEL DOS, S.A. (hereinafter, GRUPOTEL)
Address: Crta. Artá-Pto. Alcúdia, 68 de (07458) Can Picafort. Santa Margarita, Spain.
Telephone no.: +34 971 85 00 61
Fax: +34 971 85 13 18
Email: info@grupotel.com

2. What personal information do we obtain?

We process data obtained from:

- Forms you fill in and requests you submit on the Website, for example, when you register, subscribe to our newsletter, or make a booking.
- Profiles and statistics obtained from the browsing of users on the Website.
- Your participation in our marketing campaigns, such as competitions and offers.
The data we obtain is either provided directly by you or by third parties processing the request on your behalf, for example, the holder of a booking.
Typically, we process the following types of data:
- ID and contact details, national identification number or passport number;
- Personal data such as language, gender, date of birth, and nationality;
- Financial and transaction information;
- Data related to your browsing, for example, the IP address used to access the Website, weblogs, visited pages, or actions carried out on the Website. To obtain this data, we use cookies and similar technologies which may involve tracking your browsing habits. More information on our cookies policy is available at https://www.grupotel.com/en/cookies.html.
- Commercial tracking data.
- Data generated from your use of social networks, which you have agreed to share with us (e.g., likes and comments).

3. Why do we process your data?

Data belonging to our users is processed for the purpose of managing relations with them, handling their requests and queries, carrying out follow-ups of their bookings, the administration and management of the security of this website and fulfilling our legal obligations. This data is also processed for analytical purposes and for improving the quality of our services.

If you register to receive our newsletter or you indicate you wish to receive it when filling out a contact form on our website, your data will be processed by GRUPOTEL to send you marketing material relating to GRUPOTEL HOTELS & RESORTS.

4. How long will we keep your data for? Generally speaking, we keep your data for the entire duration of your relationship with us and for the time stipulated by applicable legislation, such as in the area of accounting and tax legislation, as well as for the time necessary in order for us to be able to respond to any liability resulting from said processing. Your data will be deleted when it is no longer needed or relevant for the purposes for which it was obtained. Access logs for restricted areas of the website will be deleted within one month following their creation. Information relating to browsing will be deleted once you leave the website and statistics have been collected. Data processed for marketing purposes will be kept indefinitely or until you withdraw your consent.

5. Who can we pass your data on to? We will only share your personal data with third parties where we are required to do so by law, where you have provided us with consent to do this or where the nature of your request makes this necessary. In this regard, we inform you that for your booking to be handled correctly, the data provided must be shared with the hotels and/or companies which provide the products/services you have purchased.

6. Legal basis for processing. The legal basis for processing your personal data is managing our legal relationship with our users and fulfilling our legal obligations, particularly in terms of accounting, tax and tourist legislation.

Managing the security of this Website is based on the existence of a legitimate interest. The gathering of statistics, quality control related work, follow-ups of your requests and sending you marketing material is based on our legitimate interest in terms of internal administrative purposes, as well as to assess and advertise our services.

The legal basis for sending you marketing material is based on you providing us with consent for this purpose.

7. What are your rights?

You are entitled to request confirmation of whether we are processing your personal data and, if we are, to access it. You may also request that your data be corrected when it is inaccurate or that incomplete data be completed. You may also request data be deleted when, amongst other reasons, it is no longer needed for the purposes for which it was provided.

In certain circumstances, you may request that the processing of your data be limited. In this case, we will only process data necessary for the establishment, exercise or defence of legal claims or to protect the rights of other persons. In certain circumstances and for reasons relating to a particular situation, you may also object to your data being processed. In such an event, we will cease to process your data, except for legitimate and compelling reasons relating to your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims. Moreover, under certain circumstances you may request the portability of your data in order for it to be sent to another data controller.

You may withdraw the consent you provided us with for specific purposes. However, this will not affect the legal basis for data processing carried out prior to said withdrawal. You may also submit a complaint to the Spanish Data Protection Agency.

To request we stop processing your data for marketing purposes, please send an email to: webmaster@grupotel.com

In order to exercise your rights, you must send us your request, as well as a copy of your national identification document or any other document valid for identification purpose, to the address or email address given in the section ‘Who is responsible for processing your data?’.

You may contact the Data Protection Officer at GRUPOTEL HOTELS & RESORT by sending an email to protecciondedatos@grupotel.com

For more information on your rights and how to exercise them, please visit the Spanish Data Protection Agency website at http://www.agpd.es.
The team of Grupotel Hotels & Resorts has been at your service for 50 years. We are looking forward to fulfilling your wishes! Get to know the sunny side of the Balearics.

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